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BILINGUAL IT SUPPORT SERVICE

SAIDO CORPORATION is a Tokyo, Japan-based technology service provider offering one-stop Bilingual IT Support in Japanese and English. We provide full-service IT Support to Japanese companies and multi-national companies operating in Japan.

At SAIDO CORPORATION, we provide accurate, efficient, and effective Level 1 (L1) and Level 2 (L2) support in the Japanese language. We provide L1 and L2 support for Japan for multiple applications and companies from various business domains. Our technical professionals ensure strict adherence to SLAs and ensure seamless troubleshooting through their extensive technical knowledge and prompt customer support.

SAVE COST with our Shared Services

We can set up your technology infrastructure and provide ongoing Bilingual IT Support and Helpdesk (Japanese and English) for the following areas:

  1. Total infrastructure set up and support: servers, network, desktops, office equipment etc
  2. Website bilingual content and marketing management
  3. Cloud Infrastructure implementation and management
  4. IT-related Project Management
  5. Security Setup and Disaster Recovery
  6. Office IT moves
  7. Vendor management, IT purchases and RFPs

IT Support Bilingual Helpdesk Access (Japanese and English)

The service menu includes:

  1. Scheduled onsite visits
  2. Ad-hoc and emergency onsite visits
  3. On-demand Remote access support (TeamViewer, Zoom, Webex, skype, etc)
  4. Helpdesk via telephone, email, and chat
  5. Onsite IT staff

With IT Remote support on demand, SAIDO provides remote troubleshooting assistance for many common support issues. When required and with the Client’s consent, our engineers connect directly to the user’s system over a secure internet connection to expedite and enhance the troubleshooting process.

One Stop Technical and Application Support

SAIDO specializes in IT infrastructure as well as business applications for ERP, CRM, and Financial Systems. With this combination, we provide advisory and trouble-shooting services for both the technical and application level for one stop professional services.

Key benefits

  1.           On-demand Japanese and English service
  2.           Affordable cost and flexible contract terms

    III.          Combined technical and application specialists

  1.           No fixed overhead for the IT Department
  2.           Strategic and scalable IT design